Are your watches genuine Naviforce products?
Yes. We sell original Naviforce watches. Model specifications, available colors, and product images are shown on each product page. If you need help identifying a model, contact our team before ordering.
How do I choose the right watch size?
Measure your wrist circumference and compare it with the strap or bracelet measurements on the product page. Check the case diameter and thickness as well. Fit is a personal preference; if you need guidance, send us the model number and your wrist measurement.
Can the strap or bracelet be adjusted?
Many straps have adjustable buckle positions, while metal bracelets may require link removal by a watch professional. Adjustment options vary by model. Check the fit before making alterations, as removed or adjusted links can affect eligibility for preference or sizing returns.
What is the difference between quartz, automatic, and digital watches?
Our current collection includes battery-powered quartz analog, digital, and analog-digital watches. Analog watches display time with hands, digital models use a numeric display, and analog-digital models combine both. Automatic mechanical watches work differently, using a mainspring wound through wrist movement; they are not part of our current active collection. Check each product page for its movement type.
What is a chronograph watch?
A chronograph includes a stopwatch function in addition to regular timekeeping. Not all small subdials are chronographs; some show calendar or other information. Refer to the product description and the instructions for your model.
Are Naviforce watches waterproof?
Water resistance varies by model. Check the rating on the product page, case back, and model instructions. A 3ATM / 30m rating generally covers everyday splashes and light rain, not swimming or submersion. The meter figure is a pressure-test rating, not a permitted diving depth.
Can I swim or shower with my watch?
Do not swim with a 3ATM watch. For models rated 5ATM or higher, follow the specific manufacturer's instructions before swimming. Avoid hot showers, steam, saunas, and operating the crown or buttons while wet. Leather and synthetic leather straps should be kept away from prolonged moisture.
How long does the battery last?
Naviforce states that watch batteries typically last about 2–3 years under normal conditions. Some product pages specify an estimated battery lifetime of 3 years. Actual life varies by model, functions used, and time since installation. The battery supplied with the watch may have less remaining life. Check the product page for model-specific information.
How should I replace the battery?
Have a qualified watch professional identify and replace the correct battery. Ask them to inspect the seals and check water resistance as appropriate. Avoid opening the case yourself, as this can damage the watch or compromise its sealing.
How do I set the time, date, alarm, or chronograph?
Controls differ by model. Follow the instructions supplied with your watch. If you need help, email us the model number and a clear photo of the watch, and our team will help you find the appropriate guidance.
What materials are used in the watches?
Materials vary by model and can include alloy, stainless steel, or plastic cases, plus stainless steel, genuine leather, synthetic leather, or silicone straps. Do not assume every leather-style strap is genuine leather. Check the individual product specifications.
How should I clean and care for my watch?
Wipe the watch gently with a soft, dry cloth. Avoid harsh chemicals, solvents, strong impacts, and excessive heat. Keep leather and synthetic leather straps dry. Follow the model's care instructions and water-resistance limits before using any damp cleaning method.
Where do you ship, and is shipping free?
We currently ship within the United States only. Standard U.S. shipping is free on all orders. See our Shipping Policy for details.
When will my order arrive?
Estimated delivery is 4–10 business days from the purchase date, including processing of up to 2 business days. Do not add processing time separately. Weekends and applicable holidays are excluded. Delivery estimates are not guarantees; see our Shipping Policy.
How can I track my order?
Once your order ships, we will send a shipping confirmation email with your tracking number and link. Carrier updates may not appear immediately. If you need assistance with tracking, contact our support team with your order number.
Can I change my address or cancel my order?
Contact us as soon as possible with your order number and requested change. We will check whether it can be accommodated before fulfillment or shipment. Changes and cancellations cannot be guaranteed once fulfillment has begun or the package has shipped.
What is your return and exchange policy?
You may request a return or exchange within 30 days of delivery. For preference or sizing returns, the watch must be unused, unworn, in original condition, with packaging, tags, and accessories. Email info@naviforceofficial.com before sending anything back. Include your order number, full name, purchase email, reason for the request, clear product photos and videos, and packaging photos. Exchanges depend on product availability and the circumstances of the request. Approval and return instructions are required. See our Return & Refund Policy.
Are returns free, and can I return a watch after removing links?
Customers pay return shipping for change-of-mind or sizing returns. Removed or adjusted bracelet links may make preference or sizing returns ineligible. This restriction does not apply to defective, damaged, incorrect, or nonconforming products. For those issues, we will work toward an appropriate solution, including reasonable return shipping costs where required. See our Return & Refund Policy.
What if my watch arrives damaged, defective, or incorrect?
Contact us as soon as possible with your order number and clear photos or videos of the issue and packaging. Our team will review the situation and help arrange an appropriate resolution. Do not return the item before receiving instructions.
When will I receive my refund?
After an eligible return has been received and inspected, we will notify you of the decision. Approved refunds are issued to the original payment method whenever possible. Allow approximately 5–10 business days after approval for the payment to appear, depending on your bank or provider.
Which payment methods can I use?
Our planned payment options include credit and debit cards processed through Stripe, Google Pay, and Apple Pay. Available methods will be displayed at checkout once payment setup is complete and may vary by device and eligibility.
How can I contact customer support?
Email info@naviforceofficial.com with your question and, if applicable, your order number or watch model. Our support hours are Monday–Friday, 9:00 AM–5:00 PM Central Time (CT). We aim to respond within 24 hours on business days.
