Return & Refund Policy

Last updated: October 30, 2026

At NAVIFORCE, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return, exchange, and refund conditions below.

1. Return Period

You may request a return or exchange within 30 days from the date your order is delivered.

To be eligible for a return due to personal preference or sizing, the product must be unused, unworn, in its original condition, and returned with its original packaging, tags, accessories, and included components.

2. How to Request a Return or Exchange

Before sending any product back, you must contact our customer support team at info@naviforceofficial.com.

Please include the following information in your email:

Your order number;
Your full name;
The email address used when placing the order;
The reason for your return or exchange request;
Clear photographs and videos of the product;
Photographs of the product packaging.

After receiving your request, we will review the information and may consult our fulfillment supplier when necessary to evaluate the issue.

We will contact you with the next steps and, if the return is approved, provide the applicable return instructions and address.

Please do not send any product back before receiving authorization and return instructions from our team.

3. Return Shipping Costs

For returns due to personal preference, a change of mind, or sizing issues, the customer is responsible for the return shipping costs.

If the product is defective, damaged, incorrect, or otherwise does not conform to the order, NAVIFORCE will work with you to provide an appropriate solution, including covering reasonable return shipping costs where required by applicable law.

4. Watch Bracelet Sizing and Removed Links

For returns or exchanges based solely on personal preference or sizing, watches with bracelet links that have been removed or adjusted may not qualify for a return, exchange, or refund.

This restriction does not apply to defective, damaged, incorrect, or nonconforming products. Your applicable consumer rights remain protected.

5. Defective, Damaged, or Incorrect Products

If your order arrives damaged, defective, incorrect, or materially different from its description, please contact us as soon as possible at info@naviforceofficial.com.

Please provide your order number and clear photographs or videos showing the issue.

We will review your request and work toward an appropriate resolution, which may include a replacement, exchange, repair, or refund, as applicable and required by law.

6. Refunds

Once an eligible return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method whenever possible.

Please allow approximately 5–10 business days after refund approval for the payment to appear in your account. Actual processing times may vary depending on your bank or payment provider.

7. Exchanges

Exchanges may be available depending on product availability and the circumstances of the request.

Please contact us before returning an item. Our team will provide instructions after reviewing your request.

8. Order Cancellations

If you wish to cancel an order, contact us as soon as possible. We may be able to cancel it before fulfillment or shipment begins.

Once an order has been shipped, cancellation may no longer be possible. This does not affect any cancellation or refund rights you may have under applicable law.

9. Non-Returnable Items

Items may be excluded from returns for personal preference where permitted by applicable law. Nothing in this policy limits your rights regarding defective, damaged, incorrect, or nonconforming products.

10. Consumer Rights

This policy is not intended to limit, exclude, or replace any consumer rights or protections available under applicable federal, state, or local laws in the United States.

11. Contact Information

For all return, exchange, and refund inquiries, please contact:

NAVIFORCE
Email: info@naviforceofficial.com
Customer Support Hours: Monday to Friday, 9:00 AM – 5:00 PM Central Time (CT)
Response Time: Within 24 hours on business days, Monday through Friday.